Ordering, Shipping and Returns

Eberl Iron Works Inc.

Ordering Guide

Ordering/ Shipping/ Returns and more

Shipping
Stock orders are shipped within two days of receipt. We have 125,000 products in stock and are always ready to ship immediately. Most custom orders will ship within five days of receipt. Plus, your order is triple-checked for accuracy and arrives in one, complete shipment. If you would like, we will call you with a freight quote after you place your order.

Shipping Methods
We try to ship UPS Ground to provide you the most economical shipping method possible, while still being able to accurately track your items. Orders placed for in stock material are typically shipped within 1-2 business days. If you would like to verify whether or not the item(s) on the order you have placed are in stock, please email us (onlinesales@eberliron.com) and include your order number in the subject line. If long lead times are expected, due to availabilty issues, we will make every effort to contact you regarding your order, and to keep you in the loop on further developments.

You may request Air Freight for your packages at an additional charge. For special handling of certain items, regulatory shipping charges apply. Items are FOB point of shipment - all shipments shall be at the Buyer's risk and shall not be insured, unless otherwise requested in writing by the Buyer. Expedited orders, placed before noon (EST) will be shipped same day, as long as items are in stock at our facility. Expedited orders placed after noon (EST) will be shipped the following business day, as long as items are in stock at our facility. In the event that we cannot ship your expedited items in a timely fashion (due to material shortage, etc.) we will make every attempt to contact you for further instruction.

Guaranteed Pricing
Every price on this Web site and in our catalog is guaranteed through
January 1, 2015.

Fast, Reliable Quotes
Have an extra-large order? Need hard-to-find items? Call our expert customer care Team at 1-800-285-3056 for a fast price quote - they'll try to respond within 3 hours or less to help you find exactly what you want.

Free Samples
Try it before you buy it! Call us at 1-800-285-3056 or e-mail sales@eberliron.com for material samples of your product.Some restrictions apply.

Our Warranty
We promise to provide you with products that are free of workmanship defects. However, we cannot assume liability for injury, loss or damage, consequential, of any kind, from the use or inability to use Eberl Iron Works, Inc.'s products.

Returns
Goods may not be returned for any reason unless prior written permission is obtained from Company (a Return Goods Authorization - RGA). All Returns will be subject to a 25% restocking charge and will be credited at original invoice value only. All returns must be freight prepaid at the Buyer's Expense. Goods returned without written authorization shall be refused; risk of loss for all Goods returned to Company shall at all times be upon the Buyer. Goods will not be accepted unless returned within 30 days of invoice date.

Damaged Goods
In the event that your order is damaged in transit - WE MUST BE NOTIFIED WITHIN 3 DAYS OF RECEIPT, in order to process claims with the carrier. If your shipment is a freight shipment, you must have the transporter mark, on the Bill of Lading, that the goods were received in damaged condition, prior to signing for them. GOODS MUST BE MARKED AS 'DAMAGED' ON THE BOL. If the goods are not marked as damaged on the BOL, we will not be able to file a claim with the carrier, or refund any money for the damaged goods. If shipment is damaged by small package carrier, you must retain all packaging and goods for inspection by small package carrier, digital photgraphs are also helpful when we submit the claim.

Refunds will be processed dependent on status of claims filed with carrier, and after decision, by carrier, has been reached. If replacements are needed, a new order may be submitted. Original order will be refunded once the carrier approves our claim.